BPO

Business Process Outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that in turn owns, administers and manages the selected process based on defined and measurable performance criteria. Business Process Outsourcing (BPO) is one of the fastest growing segments of the Information Technology Enabled Services (ITES) industry.

Few of the motivation factors as to why BPO is gaining ground are:
  • Factor Cost Advantage
  • Economy of Scale
  • Business Risk Mitigation
  • Superior Competency
  • Utilization Improvement

Do you recognize training needs from other needs? We've responded to many requests for "training" help that in fact turned out to be challenges beyond simple training. One of our strengths is being able to identify true training needs from issues requiring other solutions.

When what we find is a training need, we can provide you with custom training designed to address your specific knowledge and skill needs. And that really is the key to effective training: identifying the knowledge and skills necessary for success and building a training plan to build into the employee.

We view training and development as an on-going process versus a singular event. In fact, singular events rarely provide the results our clients are looking for and need.

The goal is to build and deliver training from a solid foundation of understanding the competencies necessary for success.

Training is designed to meet the following requirements:

  • To identify people and process training needs
  • To develop and deliver customized training programs
  • To meet and exceed internal and external customer expectations and SLAs
  • To adapt to changing technologies and business conditions
  • To facilitate continuous improvement of processes and methodologies
  • To build commitment in all employees to take total ownership of customer issues
  • To provide ongoing training and skills enhancement to all employees

Services